Therapy Connect is Australia’s leading NDIS online therapy provider. We deliver fast and easy access to highly qualified and experienced therapists across the country for our clients
This is maternity leave 12 month fixed term role starting March 2025, with the opportunity to extend. Work from home or from any location in Australia! This is a full time role.
The Practitioner Operations Manager is responsible for the Independent Contractor component of operations of Therapy Connect and reports into the National Operations Manager. The role leads a cohort of remote, independent contractor allied health practitioners, and is responsible for engagement and retention of contractors and managing the performance of the contractor group. The role will also develop, refine and implement clinical service delivery in line with clients’ needs and their circle of care.
Key Responsibilities
Lead and manage a high performance, passionate cohort of Independent Contractors to optimise operational performance, capacity, and utilisation.
Lead the engagement, onboarding, orientation of contractors and the management of Independent Contractor Agreements.
Ensure high quality client outcomes according to best practice
standards, Therapy Connects service delivery model and compliance with the NDIS. This includes being responsible for monitoring and reporting of reportable incidents, complaints.
Be involved in strategic projects related to business priorities as required across quality, business development and marketing.
Support a small clinical caseload
About You
Essential skills, attributes & requirements
Tertiary qualification in Allied Health discipline (Physiotherapy, Occupational Therapy, Speech Pathology, Dietetics, Psychology), registration with relevant body.
At least 5+ years practical experience in providing services to children, teens and/or adults.
Experience with the NDIS and disability health
Experience delivering therapy programs to clients / participants, their families and carers via a combination of online and in person therapy services.
Experience and ability to demonstrate effective leadership and team management as well as training and support to allied health professionals.
Effective time management and organisational skills, with a passion for process and seeking opportunities to improve the status quo
Clear NDIS worker screening check
A current valid Working with Children Check (or equivalent) for the state or territory in which the person usually resides.
Reliable fast internet connection
Professional home office
Strong oral and written communication skills
Demonstrated ability to work as part of a team and to work independently and unsupervised
Strong client and stakeholder engagement skills
What Therapy Connect Offers You
Professional development opportunities: We provide training and digital resources to ensure high quality and evidence based practice can be delivered. We provide a variety of opportunities for professional development including guest speakers and lunch & learns.
Leadership and career development: You’ll be well supported by our National Operations Manager and your high caliber peers, including other experienced Managers. We’ll invest in developing an individualised development plan with you, and offer training and other opportunities to grow and refine your leadership skills.
Work from home but feel connected: While our practitioners work remotely (and enjoy avoiding the commute!), our team is strongly connected. We work in teams with a dedicated leader and we regularly get together online to share, learn, laugh and support each other. You’ll also get assistance with your hardware & work from home setup.
People perks & benefits: Access to paid Parental Leave; a holistic and confidential Employment Assistance Program from counselling to physiotherapy; and reward & recognition bonuses.
About Therapy Connect
Therapy Connect is Australia’s leading online NDIS allied health provider, dedicated to delivering faster and easier access to highly qualified and experienced therapists across the country.
We match our therapists to the individual needs and goals of our clients, to ensure we get better outcomes for people living with disability. Our services include Occupational Therapy and Speech Pathology, Dietetics, Physiotherapy and Psychology. While we have a strong focus on working with children and adolescents with autism and developmental delays, our clients include NDIS participants of all ages. Our programs are evidence-based, personalised and specifically designed for online (telehealth) service delivery.
Therapy Connect is on a mission to make high-quality healthcare more accessible, no matter where you live. Because better health belongs to everyone.
We are defined by our values. As a remote first organisation, we are connected by our values. Our shared commitment to equity, connection and making an impact underpin the reason we exist and the way we make decisions.
We recognise the importance of attracting the right people for the right jobs and the value of diversity, equity, inclusion and belonging. We are actively seeking to increase the diversity of our team and encourage applications from people living with disability/ies; people from culturally and linguistically diverse backgrounds, the LGBTQI+ community, and Aboriginal and Torres Strait Islander people.