Operations Manager

In this role, you will make an impact in the following ways: 

• Responsible for the day-to-day operations, and management of up to 15 employees
• Manages customer satisfaction to achieve company standards
• Ensures service improvement; monitors Repair Event Cycle Time and manage process improvements
• Responsible for all functions and financial metrics
• Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including balanced scorecard, profit and loss, and assets
• Develops and maintains business relationships with customers and develops new business partners
• Manages compliance with health, safety, and environmental standards and compliance
• Manages facilities maintenance; leases; recommends changes
• Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality employees

To be successful in this role you will need the following: 

• Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Customer focus - Building strong customer relationships and delivering customer-centric solutions
• Decision quality - Making good and timely decisions that keep the organization moving forward
• Develops talent - Developing people to meet both their career goals and the organization’s goals
• Drives results - Consistently achieving results, even under tough circumstances
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
• Industry experience is advantageous

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Day to Day operations of the Mildura Branch.

Building relationships with key customers to ensure high level of customer support and satisfaction.

Responsible for a team of up to 15 employees.