Campus Operations Manager

Education Centre of Australia (ECA) is a progressive and diverse education group that operates at the forefront of Australia’s higher education sector with campuses in Sydney, Brisbane, Melbourne and with overseas campuses in the UK and India. Over the past two decades we have provided quality teaching to thousands of students through English language courses, bachelor’s degrees, postgraduate degrees and targeted internships. ECA has global presence across several regions – Australia, Brazil, China, Europe, India, Philippines & Nepal.

Aligned closely with our organisational values of integrity, efficiency and equity, ECA is a large and successful Australian-based education organisation providing both face-to-face and online courses for international and domestic students within Australia, India, Southeast Asia, and more recently for international students in the UK.

We also work in partnership with quality higher education providers such as Victoria University, Swinburne University, Charles Sturt University, University of Canberra and London Metropolitan University to provide a world-class educational experience.

We have got an exciting opportunity for Campus Operations Manager to be part of our team at VU Sydney, located at our Sydney office. The role will also have responsibility for key items at our Brisbane campus.

The ECA university partnership with Victoria University dates back more than a decade. We offer internationally recognised and industry relevant courses to international students. We deliver undergraduate and postgraduate courses a across a range of disciplines such as business, early childhood education, information technology and cyber security.

With extensive industry connections, VU keeps all courses up to date with the latest technology and trends. Our award-winning VU Block Model® allows students to achieve their best by studying one or two subjects at a time in small, interactive classes, a teaching method that has significantly improved student engagement and results.

As a key member of the team, The Campus Operations Manager is an ECA staff appointee who provides effective operational leadership and management of all student administration and student services teams and supports the achievement of strategic objectives and service targets – coordinating service inputs from Education Centre of Australia (ECA) and Victoria University (VU).

Key Responsibilities:

• Management of the VU Sydney Student Services and Student Administration teams
• Manage VU Sydney/Brisbane student engagement activities
• Manage VU Sydney/Brisbane campus facilities and building operational needs
• Manage VU Sydney/Brisbane campus enrolment practices
• Manage VU Sydney/Brisbane campus timetable practices
• Manage compliance with relevant VU and ECA policies across a range of activities and processes relating tuition fee payments, student progress, appeals and grievances, including record-keeping for internal and external audits/ reviews
• Ensure a quality campus experience through the provision of a highly student-focused administrative support service and extra-curricular social activities.
• Ensure non-academic services support at VU Sydney & Brisbane are offered in compliance with external regulatory requirements and standards: particularly those prescribed by the ESOS Act, the National Code and TEQSA threshold standards

As the successful candidate you will ideally have

• Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience; or
• Extensive experience and management expertise; or
• An equivalent combination of relevant experience and/or education/training.

Note: Candidates must be able to demonstrate full time working right in Australia.

In return we will offer you:

• A supportive team environment
• Energetic culture that inspires and supports excellence
• Work/life balance
• Professional development
• Expanding network of contacts

EEO Statement

At ECA, our organisational values include ‘Equal opportunity and Social inclusion’ and we strive to be a place where everyone can thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+ and people from culturally and linguistically diverse backgrounds.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid full working rights visa for a reasonable period.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted.

For further information on this role, to gain an insight into our team or if you need assistance/accommodation due to a disability, please contact Karol Clancy-karol.clancy@vusydney.edu.au

Thank you for your interest in the position with the ECA Group!