ABOUT THE ROLE
Join the adventure! Kimberley Wilderness Adventures is seeking a highly skilled and motivated Lodge Operations Manager to oversee the operation and service delivery across all our Wilderness Lodges. You will be responsible for ensuring that our guests experience exceptional service while meeting our operational and financial targets. You will lead a team dedicated to excellence in customer service, lodge management, and staff performance, making sure that every lodge upholds the high standards of the KWA brand.
This position will commence at the beginning of November,
Key Responsibilities:
- Customer Service and Quality Control: Maintain and enhance the standards of customer service delivery across all Wilderness Lodges, aligning with our brochure commitments and product requirements.
- Budgeting & Finance Management: Collaborate with the Head of Operations to develop and manage the annual budget for KWA Lodge Operations, ensuring financial objectives are met.
- Lodge Operations Management: Ensure all Wilderness Lodges are presented at the highest standards and that operations align with cost centre budgets.
- Lodge Staff Management: Oversee the recruitment, training, and retention of Lodge and Hospitality staff, ensuring effective rostering and performance management.
- Productivity, Efficiency, and Safety Management: Enhance processes to improve productivity, reduce costs, and manage health and safety across all lodge operations.
- Leadership & Culture: Provide clear, supportive leadership, fostering a highly engaged, high-performing team, and promoting a positive, collaborative work environment.
ABOUT YOU
- Proven experience in hospitality, tourism, or related fields, with a focus on lodge or operations management.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Excellent financial management skills, with experience in budgets and cost control.
- High attention to detail, strong problem-solving skills, and a commitment to continuous improvement.
- Ability to work autonomously and manage multiple priorities in a fast-paced environment.
- Strong communication skills and the ability to collaborate effectively with various teams.
- Flexibility to travel to various lodge locations
WHAT WE OFFER
- Extra annual leave to enjoy once the season has finished
- An opportunity to lead lodge operations in some of the most stunning wilderness locations in Australia.
- A supportive and collaborative workplace culture.
- Competitive salary and benefits package.
- Professional development opportunities and the chance to make a real impact in the tourism industry.
OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- Better together - We are better when we connect and collaborate, valuing all opinions
- For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
TO APPLY
Are you ready to lead and inspire a team in one of the most beautiful parts of Australia? If you have the passion and experience for this role, we encourage you to apply now.
Please submit your resume and a cover letter detailing your relevant work experience.