Water Laboratory Operations Manager

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

SGS Environmental Division is looking for an experience water quality Operations Manager to manager the laboratory daily operations, field sampling and laboratory testing services.

• Based in Notting Hill - VIC
• Permanent Full-Time role

As the Water Laboratory Operations Manager, you will be directly responsible for ensuring SGS Notting Hill Laboratory operation meets the contractual obligations to its clients for their field sampling and laboratory testing services.

Responsibilities include:

• Work closely with our clients to scope out sampling schedule and laboratory testing requirements.
• Acting as a key client contact for SGS on a regular basis throughout the course of the contracts.
• Lead and develop the field and microbiological teams to make sure they have all required inductions, training, job details and equipment to perform their job duties safely and efficiently.
• Develop and manage routine field sampling schedules per contract requirements.
• Respond and act on any client non-routine or emergency sampling and testing requests.
• Submit regular health/safety and lab performance KPI reports to our clients.
• Monitor and report on client satisfaction issues.
• Working together with the sample reception team to ensure samples are registered into SGS LIMS accurately.
• Communicate with clients on any TAT delays, technical and compliance issues.
• Carry out technical and improvement projects as required.
• Develop close working relationship with suppliers of micro consumables and field equipment to ensure cost is managed and to stay informed of developments in these areas.

To be considered for this role your skills and attributes should include:

• Commercial laboratory operation and management experience
• Preferred experience in water testing
• Tertiary qualification in Science, preferably in Microbiology
• Customer service or similar stakeholder management is a plus
• Good time management skills and ability to multitask.

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 

•    As a company, we have embraced the shift to flexible work
•    Sustainability is embedded in our culture and the way we do business
•    Paid parental leave
•    Paid time for volunteering day and blood donations
•    Corporate health & wellbeing offers
•    Ongoing learning & development 
•    Career development opportunities (Nationally and Globally)
•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.