Service Operations Manager

KONE Elevators Pty

Full-time

On-site

Adelaide, Australia

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

The future of work is flexibility

At KONE we believe that creating flexibility in where, when and how we work will help us to engage and retain our people. With flexible working we can increase the diversity in our teams as well as improve the well-being of our employees. Having listened to our employees and candidates, KONE Australia and New Zealand launched our Flexible Work Framework and Guide in April of 2022. The majority of our office-based teams have adopted a hybrid model with 3 days in the office per week. Don't hesitate to reach out to the Talent Acquisition Team (careers@kone.com) for more information on KONE's approach to flexible work.

Our work will take you in different directions.

KONE has an exciting opportunity for an exceptional Service Operations Manager to join our Senior leadership team in Adelaide, South Australia.

You will lead and coach a team to reach the Service Operational targets and objectives. In this role you are also responsible for driving the specific business change initiatives, ensuring business realisation and promoting a customer centricity and service mindset.

What will you be doing?

Field Operations:

Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises.
Responsible for high level of customer satisfaction in the region
Accountable for developing the team, ensuring their motivation, continuous development and achievement against regional targets
Coaching the team to be customer service and result oriented
Creating and developing business plans including budget planning and budget control across the region
Management of Supervisors regarding maintenance planning of all their staff regarding PPE & statutory safety guidelines
Continuous improvement of the work processes, including Technical Safety Inspection, Emergency service processes

Sales:

Responsible for sales in the Service sector of the region, monitoring sales results including a continuous analysis and coordination of delivery
Securing and extending the existing maintenance portfolio, pricing and profitability of KONE
Responsible for high level of ongoing customer satisfaction in the region and ensuring that customers are updated in advance about up-coming maintenance schedules
Responsible for handover from Installation to Maintenance process
Participate in Service Management meetings at a National level

Are you the one?

4-years’ experience in running a service operations team in a similar role in the Vertical Transport/ Construction Industry desired
Bachelor’s degree or a strong Electrical/ Mechanical background desired
Solid knowledge of service maintenance methods in the elevator Industry desired
Strong business acumen and understanding of the Market and customer needs
Experienced in reporting and must have an analytical mindset
Wide knowledge of Service contracts and their management
Proven experience in maintaining a quarterly and yearly budget
Excellent Customer Relationship management skills
Proactive approach with the ability to communicate effectively with key stakeholders in a matrix organisation
Advanced proficiency in SAP, Microsoft Office, Excel and Word, PowerPoint

What do we offer?

Great benefits and remuneration – Base + car allowance+ bonus
Work with industry-leading products and technology
Join a global organisation with a strong focus on training, safety and quality
Career progression opportunities within a global organisation
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills
Excellent culture and supportive team

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender.

We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.