Service Foreman-Aggregate

PAY RANGE: $40+/hr DOE

OVERVIEW:

The Aggregate Service Foreman is responsible for coordinating the workload of the Aggregate service department and to ensure that there is efficient use of time, space, and equipment. With the best interest of the service department in mind, this person will help to advise our customers on their work orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead, manage, and hold service team accountable while ensuring compliance with all safety requirements
• Work with the Service Manager on customer calls and scheduling and controlling the labor required to perform repairs for customers and warranty jobs
• Perform or direct walk around inspections of components/equipment for repair/re-manufacturing needs
• Prepare estimates from inspection or analysis and communicate with the machine owner to get approval of work to be done and the progress of repairs
• Open work orders for customer jobs and work with Sales Support for sales jobs necessary to perform the work required
• Work with Credit Specialists to ensure customer’s available credit or collect payment as required
• Work with technicians and parts department on purchase of parts and outside materials needed
• Help coordinate sublet repairs
• Assist field and shop technicians in repair circumstances and provide the technical assistance necessary to develop diagnostic, safe, clean, efficient and effective high-quality work
• Perform final inspections once repairs are complete
• Review each work order for accuracy before closing (labor posting, sublet repairs, internal & external parts, etc.)
• Work to minimize unapplied time, update the electronic scheduler as needed to maintain technician work loads
• Ensure that all shop tools and equipment required to perform repairs are kept in good and safe operating conditions and make recommendations to the Service Manager for new tooling purchases
• Ensure that equipment service manuals are properly maintained and current
• Maintain a clean and safe shop environment and replenish shop supplies as needed. Also work with Service Manager for the entire service department ensuring the best interests of General Equipment are represented in the areas of price, service, and quality with our outside vendors.
• Make recommendations to the Service Manager regarding employee performance reviews and salary reviews of service personnel at least annually
• Responsible for the morale and discipline of the aggregate personnel working within company policies, including termination, if necessary
• Attend local, regional, and national training as needed
• Attend General Equipment meetings as needed
• Assist in all aspects of operating the Aggregate service department and perform other duties as assigned by the Service Manager

JOB REQUIREMENTS:

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
• 2-year technical degree in diesel technology or management or equivalent experience
• Extensive heavy aggregate equipment background preferred
• Strong diagnostic skills
• Solid shop floor management knowledge and management training preferred
• An above average computer comfort level to work with Word, Excel, Access, Power Point, MS Outlook, and Distributor Operating systems
• Must have a positive mental attitude
• Maintain excellent communications skills, both oral and written
• Maintain excellent customer relations and strong organizational skills
• Maintain high employee morale
• Attain short- and long-term objectives through good management and planning
• Should be personable, highly motivated, a problem solver, ethical, and able to adapt to all forces around them – customers, suppliers, coworkers, and manufacturers
• Works in an efficient and effective manner

BENEFITS:

• Health
  • FSA
  • HSA w/ Employer Contributions
• Dental
• Vision
• Life / AD&D / Critical Illness
• 401k + Company Match
• PTO Accrual
• Paid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events
• Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid

NATURE AND SCOPE OF JOB:

• Occasionally lifting, carrying, pushing, or pulling 100+ pounds and/or frequently lifting, carrying, pushing, or pulling 50+ pounds and/or continuous lifting, carrying, pushing or pulling 20+ pounds.
• Occasional to frequent walking or standing.
• Frequent and continual movement as follows, often several of movements simultaneously (i.e., handle while crouching, carry while kneeling):
  • Kneel (bend legs at knee, come to rest on knees)
  • Crouch/Squat (bend body down and forward, bending legs and spine)
  • Crawl (move on hands, knees, and feet)
  • Climb (ascend/descend ladders, stairs, ramp, or step up on or down from equipment/trailer)
  • Stoop (Bend downward and forward at waist)
  • Lift (raise or lower object > 25 pounds from one level to another)
  • Carry (transport an object)
  • Push (press with steady force, thrust objects forward, downward, outward)
  • Pull (drag or tug objects)
  • Turn/twist (move a body part in circular motion)
  • Bend (bend downward and forward by bending the spine at waist)
  • Reach (extend hands and arms in any direction)
  • Handle (seize, hold turn with hands)
• Repetitive motion of wrists, hands, and fingers.
• Hearing and speaking to exchange information.
• Dexterity of hands and fingers to operate equipment.
• Consistently exposed to weather conditions, fumes, and loud noise.

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.