Revenue Operations Manager

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more. 

As a Revenue Operations Manager at Zeller, you’ll be responsible for defining and optimising our growth and sales processes, procedures, operations, strategy, and funnel, to help accelerate our growth engine and streamline the day-to-day work of the wider team.

Reporting to the Director of Growth, you will own every element of revenue operations — forecasting; reporting; performance analysis; strategy, sales targets and incentive plans; new hire onboarding; process and operations development, improvement, and communication; and daily optimisation of customer funnels, including deal and revenue funnel conversion rtes.

Role responsibilities

• Define and execute sales strategy (supporting Head of Sales) based upon individual and team performance, product roadmap, and GTM data / insight. 
• Develop and deliver ongoing sales training / coaching and tooling / sales enablement assets. 
• Implement regular sales operational checkpoints and meeting structures (including SKOs, weekly performance meetings, and recurring analysis of team / individual performance). 
• Analyse and optimise performance of the full Zeller revenue funnel and operational metrics, ensuring our CRM, lead qualification, management, pipeline hygiene and data is accurate.  Deliver insights to continually improve sales performance.
• Identify product training and GTM requirements for new product / feature deployment to help our team sell Zeller’s new products more effectively. 
• Support the growth team with readily accessible and trackable reporting, analytics and dashboards — including, but not limited to, funnel metrics, leads and deals, pipeline hygiene, and individual forecasts.
• Ensure operational excellence by generating and regularly delivering sales unit performance reports and forecasts, including profitability, revenue generation, sales insights, KPIs, and growth levers.  
• Enhance sales units productivity with ongoing dev-ops, process improvement and simplification, sales automations and software developments; and ensure sales process adherence from team members. Identify and eliminate sales process bottlenecks and inconsistencies.
• Administrate all technical aspects of key sales systems (e.g. Hubspot, Aircall).
• Ensure sales team can readily access required information (sales collateral, battlecards, decks, and more) with neatly organised digital files, folders, SOP’s and policies.
• Collaborate with risk and compliance, customer success and product teams to develop and improve cross-functional operational architecture - including merchant onboarding, merchant support and go-to-market strategies.

Your skills and experience

• Proven background in both sales, growth, and revenue operations, with a demonstrable track record of success.
• Efficient project management skills, comfortable managing a variety of projects simultaneously.
• Proficient in Hubspot and other revenue / growth / sales software systems; adept at utilising technology to drive results.
• Enthusiastic, hard-working, professional, and ready to get your hands dirty in a fast-paced and agile environment.
• Very hands-on — not afraid to roll up your sleeves to manage, execute, and drive forward large and impactful programs / projects.
• A growth-oriented and analytical mindset to drive data-driven insights and decision-making.
• Confident presentation and communication skills — you're adept at managing discussion and driving decision making.
• Strong and precise communication skills to collaborate effectively with diverse teams.
• Excited to help strengthen the Zeller Sales team ahead of our next stage of growth. 

Our team thrives on the energy of being together. While technology connects us virtually, we love the in-person collaboration and spend majority of our work week at our spacious (and fully stocked with snacks) Melbourne CBD office.

A competitive salary package, including equity from an early stage;

A balanced, progressive, and supportive work environment;

Excellent parental leave and other leave entitlements;

A fantastic office environment;

Endless learning and development opportunities;

Plenty of fun and social opportunities - we love to come together as a team;

Being part of one of Australia’s most exciting scale-ups.

At Zeller, we are looking for passionate people with drive and integrity. You are encouraged to apply even if your experience doesn’t exactly match this job description.