Customer Service/Operations Manager

· Full Time Position
· Guaranteed base earnings
· Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Coffs Harbour Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

·  Actively manage Harvey Norman customer repairs & servicing
·  Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
·  Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
·  Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
·  Run weekly reports for repairs/service jobs as required by the Proprietor
·  Advise customers of arrival of stock and organise delivery as requested by the Proprietor
·  Be Health and Safety conscious

What we require:

·  Experience in (or ability to work in) a customer focused, successful retail business
·  Experience working in a high volume administration role
·  Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
·  Customer service champion with very strong communication and interpersonal skills
·  Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
·  Familiarity with Australian Consumer Law (desirable)
·  Being full of energy, ambitious, confident and flexible
·  Friendly, outgoing, approachable and work well as a team member.
·  Ability to service customers while managing work tasks around their needs
·  Going above and beyond to provide exceptional customer focused problem solving.
·  Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
services

What we offer:

·  Generous staff discounts
·  Harvey Norman is a strong advocate of career progression with a wide support network for professional development
·  An environment where good performance is recognised and rewarded
·  A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.